“We have used Jay by Jay for several years as a maintainer and supplier of our computer network and equipment. They also host and manage our e mail.
Jonathan Brown and his staff are great to deal with, they have the technical ‘know how’ to sort things out, to ensure that we stay running, and they give us the support we need when we need it. They also talk in ‘plain English’, rather than confusing ‘tech- speak’.
Jay by Jay give us the knowledge and comfort that our system is being actively managed and looked after, they come highly recommended”.
Oregon Timber Frame
"As part of our ambitious expansion plans, it was recognised that a rapidly growing business would need much greater control of the vast array of information that is used in a maufacturing business. Intitially we considered 'off the shelf' software solutions, however after consideration it ws decided that a 'bespoke' system tailored specifically to our businesss would provide much greater benefits."
Working closely with Jonathan from Jay By Jay Software, we have now developed a fully integrated system that handles all of our business needs from receipt of order, right the way through the factory until final despatch and delivery to our customer".
Hayton Primary School
“I have no hesitation in recommending this company as a complete service provider for schools. Over the last three years, Hayton School has contracted Jay By Jay for a wide range of services. These have included monthly maintenance contract, software and hardware upgrades and advice on networking, wireless systems and just about anything which might crop up in a busy school which prides itself on being at the forefront of twenty-first century ICT! To give this claim a little perspective, we currently have 25 networked PCs in classrooms, a set of 15 wireless laptops, 8 staff laptops 7 interactive whiteboards/projectors, 6 visualisers and administration provisions – not bad for a small school with 159 pupils on roll!
Over this period of time we have benefited from a friendly and personalised service, with advice available almost 24/7. Problems are sorted out through a quick email or phone call, usually within the next few hours.
The service is highly competitive, and the school has always benefited from any special discounts which Jay by Jay have been able to find for us when purchasing new equipment”.
Bowness on Solway School
“Jay by Jay Software has provided Bowness on Solway School with support for its ICT provisions for over eleven years. The school has been extremely happy with the support provided and it is looking forward to maintaining this in the future. There are a number of reasons which seem to set the company apart from others offering similar service contracts.
As a small Primary School, Bowness needs to ensure that its financial spending in prudent. The contract with jay by Jay is well constructed and provides excellent value for money. Serious consideration was therefor given to a quotation from another company. However, although the figure seemed very attractive, on closer inspection it became clear that the service provided was not as comprehensive and that overall the Jay by Jay package was more relevant to the needs of the school.
The helpline is noteworthy. Normally a call is answered promptly and often a problem can be resolved by the knowledgeable staff who will patiently talk the caller through in simple understandable steps. If an engineer is not immediately available, one will always call at the earliest opportunity.
Engineers visiting the school arrive promptly at agreed times, and, if held up by an earlier call, will always let the school know that they have been delayed. On arriving on site engineers are always smartly dressed. They are thoughtful and considerate to members of the school staff. They will also spend time talking through problems with individual teachers to enable those staff to be aware of how a problem could be avoided in the future. They equally are aware that if the school needs any service work achieved quickly that the personnel are able to work “invisibly”, not detracting from on-going lessons.
As a hardware supplier, Jay by Jay have supplied the school with most of its hardware needs over this time. It has to be said that Jay by Jay does not provide the cheapest machines available. Rather the company supplies hardware that has the reliability record that schools need. We have always been fully satisfied with the reliability of the computers supplied. We had been looking for a new piece of equipment. Jay by Jay found a supplier who could provide the equipment, to the standard that they keep themselves, but the cost was substantially less than initially quoted figures. This was demonstrated to a number of other local schools, who were also impressed with the quality and value for money provided.
Network cabling has seen Jay by Jay use subcontractors, but Jay by Jay maintain a high profile and insist that any work is completed to the high standards expected.
In summary, Bowness enjoys a strong partnership with Jay by Jay. The company is determined to provide a first class service in all aspects. The customer is important, the company approach is clearly customer orientated, with a clear understanding of the particular circumstances of the school”.