Jay by Jay Software

Software • Hardware • Networks • Support

Who Are We?

Based at Carlisle, in Cumbria and established in 1991, we provide a full consultancy service. From initial system conception, through software and hardware recommendations, to installation and training. We have been supplying and supporting clients throughout the UK and internationally for over 28 years.

Originally a software development company, we have expanded steadily to provide our clients with a single source for all key aspects of their computer systems - with the most important being the support of the technology.

Although our core business is now centered around the manufacturing industry, we never forget our local and smaller clients who can expect the same level of commitment to ensure that their computer systems are kept running efficiently.

Our Clients

Our Services

Software

We have over 28 years of experience not only in the development of bespoke software applications, but also in the analysis of real world situations and conversion of these into successful applications. Our current products include TEMACS and FrameIT.

Hardware

It is particularly important to us that we supply only the best quality hardware because the hardware that we supply runs the software that we write.

Networks

We are here for you if things go wrong - from simple software questions to getting your network up and running after a failure, our experience and training is at the disposal of our clients.

Support

Computer support is crucial for every business, organisation and institute, and we pride ourselves on giving our clients 100% commitment.

Software

We develop our software primarily using Clarion 4GL integrating with Microsoft SQL databases to provide our customers with the full power of their data. We also have experience with Android application development, as well as responsive web-apps which all link in to our main desktop products.

Hardware

It is particularly important to us that we supply only the best quality hardware because the hardware that we supply runs the software that we write. To this end we have developed relationships with a range of high quality hardware manufacturers and are able to supply from their complete range as well as providing backup and technical support.

We supply a complete range

  • Servers, workstations & notebooks
  • Monitors, projectors and other audio visual hardware
  • Local, workgroup & network printers
  • Barcode scanners and printers
  • Hard-wired and secure wireless networks
  • Handheld PDAs and rugged portable terminals

We can also supply and install component upgrades and spares to keep your computers operating and extend computer lifetime.

Networks

We are here for you if things go wrong - from simple software questions to getting your network up and running after a failure, our experience and training is at the disposal of our clients.

We invest in the training of our engineers to ensure that they can provide a high quality of service. Microsoft Certification ensures that your network is being looked after by engineers who can analyse and fix problems with confidence.

Jay By Jay provide telephone, email, remote access and of course on site support for businesses of all sizes. If it is hardware or network support that you are looking for please call us.

Support

Computer Support is crucial for every business, organisation and institute, and we pride ourselves on giving our clients 100% commitment. We understand the importance of IT within today’s workplace, and we guarantee to have a quick resolution to any IT issue you are experiencing.

What our clients want is immediate resolution to their problems, and we provide the means to do this, through remote assistance. In some cases wherever you are, we can have your IT issue resolved within minutes of the problem occurring. All you need is an active internet connection and a telephone line. Of course if the problem cannot be resolved remotely, we will be straight out of the door to solve the problem hands on.

The most crucial aspect of IT support is communication, and we want to answer all your questions no matter how small or how silly it sounds, after all we work for you.

Our Responsibilities

  • Face to face and remote assistance
  • Installing and updating software packages
  • Configuration of new hardware
  • Identifying and solving any IT issues
  • Designing, developing and maintaining computer networks
  • Daily backups, so you can be safe in the knowledge that all your data is safe and secure
  • Monitoring and maintaining other devices such as printers, scanners, keyboards, mice, monitors, projectors, and many more